You can reach us via email - hello@monarchstore.com.au.

Please include your Order Number and Name.

We will do our best to respond asap, but please allow up to 3 business days or 7 business days during peak periods.

We love your DMs, but product/order issues must go through email only so we can track them properly.

Pick-ups are available by appointment at our warehouse in Smeaton Grange.

Address:
4/18 Exchange Parade
Smeaton Grange
NSW 2567

Once your order is packed, you’ll receive a link to choose a pick-up time.

If you can’t make the available times, email hello@monarchstore.com.au and we’ll try to assist.

We accept: Visa, Mastercard, AMEX, PayPal, Afterpay & Zip

Zip is not available for Gift Cards or Pre-Order items.

Earn points every time you shop!

• Earn 5 points for every $1 you spend (excl. GST & shipping)
  
• Get 20 bonus points just for creating an account!

Points = Perks

• 1000 points = $10 discount
• 2000 points = $25 discount

Can points be added from past orders?

Sadly no, our system can’t backdate points. But you’re earning from your very next order, so you’re already winning!

Note: Royalty Rewards discount codes can’t be paired with other discounts.

All parcels are sent Authority to Leave unless you request otherwise.

Standard shipping is $12.95 (street address) or $14.95 (PO Boxes & Parcel Lockers).

Free shipping over $120?
Yes! Orders $120+ ship free to street addresses.

Prefer AusPost? Choose “Discounted AusPost Shipping” at checkout.

Absolutely! Express Shipping is $19.95. 

Shipping is calculated at checkout (note, we absorb part of the cost to keep it affordable).

Spend $200+ for free international shipping - just use code FREESHIPINT (cannot be combined with other offers).

Don’t see your country at checkout? Email us at hello@monarchstore.com.au and we’ll sort it out.

Possibly. Import fees vary by country and are usually applied once your parcel arrives.

If charged, these duties/taxes are the customer’s responsibility and are not covered by Monarch.

We usually dispatch within 2 business days.

During sale periods, packing can take 7–10 business days. Thank you for your patience!

Once sent, you’ll receive tracking with an estimated delivery date.

Shipping times vary, e.g.

• Metro Sydney: 1-2 days
• Interstate Metro: 3-5 days
• Rural/WA/International: 1-2 weeks

Share details about yoYes, we will need to reach out to you to arrange the additional payment.

Shipping to a PO Box/Parcel Locker costs $14.95 (Australia Post only).

If your order qualified for free shipping ($120+) and you want AusPost, select “Discounted AusPost Shipping” at checkout.ur shipping policies, item returns, or customer service.

If it’s been less than 48 hours, your parcel likely hasn’t been scanned yet (as sometimes the couriers don't scan upon pickup).

Check again after 248 hours.

We’re not responsible for parcels that are lost, delayed, or damaged in transit.

If something goes wrong, contact the courier first and lodge a claim.

Still stuck? Email us at hello@monarchstore.com.au and we’ll do our best to help.

Important:

• Double-check your address before checkout.
  
• If a parcel returns to us, we’ll invoice you for re-shipment using your courier of choice.

If you’re unhappy with fit or believe there’s a fault, please email hello@monarchstore.com.au so we can help with an exchange or refund.

Yes, as long as the item was purchased at full-price and is in its original condition.

You’ll just need to pay return and re-shipping costs.

We accept returns on full-priced items in original condition.

Sale, clearance, and promotional items are final sale and cannot be returned or exchanged.

Return postage is paid by the customer.

A 10% processing fee applies to refunds on change-of-mind returns or cancellations (to cover payment fees charged to us).

Want store credit instead? No 10% fee is deducted.

Original shipping costs are non-refundable. For orders that received free shipping (orders $120+), a $12.95 shipping charge will be deducted from your refund.

If you wish to return an item, please send an email to hello@monarchstore.com.au.

If there’s a fault, email us at hello@monarchstore.com.au within 7 days of receiving your order with photos and your order number.

We’ll assess the issue and arrange a repair, replacement, or refund according to consumer laws.

Yes, if the item was purchased at full-price and is unused, in its original saleable condition.

A 10% restocking fee applies and original shipping costs are non-refundable.

If an item is faulty or unable to used as described, we will gladly issue a replacement.

All goods are guaranteed against defects in workmanship and materials for a period of twelve (12) months from the date of purchase.

Please email us at hello@monarchstore.com.au with your original order number so we can assist you with a return / replacement.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.